Refunds & cancellations
The short version: give us 48 hours and you get your advance back, all of it. Miss your slot without telling us and we can't.
Last updated: 7 August 2026
Cancelling your booking
Plans change on the road. Just tell us as early as you can — message us on WhatsApp or email info@divingclub.lkwith your booking reference, and we'll sort it out.
48 hours or more before your start time
Full refund of your advance.No questions, no fee. If you'd rather move the date than cancel, we'll move it and your advance carries over.
Less than 48 hours before your start time
The advance isn't refunded.By that point we've held the instructor, the tanks and a seat on the boat for you, and it's too late to offer them to anyone else. You've paid nothing beyond the advance, so there's nothing further to settle.
If you don't turn up
A no-show counts as a late cancellation, so the advance isn't refunded. Same if you arrive after the boat has left — see turning up on timein our terms. If you're running late, call us. If we can still fit you in that day or the next, we will.
If we cancel
Sometimes we have to. Rough sea, poor visibility, a storm, a boat problem, or too few divers to run a trip. Safety decides this, not the calendar, and the call is ours.
When we cancel, you choose:
- Move to another day or another dive site, at no extra cost, or
- A full refund of everything you've paid, advance included.
The same applies if we can't take you for a medical reason you told us about honestly in advance — that's a full refund, and no hard feelings.
Part-finished courses
If you start a multi-day course and stop partway through by choice, we refund the days you didn't use, minus any PADI materials or certification fees already paid on your behalf — those we can't get back. If you stop because of illness or an injury, talk to us. We'd rather hold your credit for a future visit than argue over it.
How the money comes back
Refunds go back the same way you paid, to the same card or account. Once we approve it, expect it to land within 7 to 10 working days— the exact timing is your bank's, not ours. We'll confirm by email or WhatsApp the moment we send it.
Prices on this site are shown in US dollars. If your card is billed in another currency, your bank sets that exchange rate, and the amount refunded is the amount we received — currency movement between the two dates isn't something we can control.
Questions
Ask us before you book if anything here matters to your plans. Diving Club, 74/9 Sandy Cove, Trincomalee 31000, Sri Lanka · 074 394 5010 · info@divingclub.lk. We're open every day, 7am to 6pm.